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    • When will my order ship?
      - Orders are typically shipped within 5-7 business days after the purchase is made. All orders are shipped during business hours, Monday-Friday, Eastern Standard Time. Please check your email for shipment tracking information.

    • Who should I contact with any issues regarding my order?
      - To enable us to best assist you, please reach out to us at

    • Where can I purchase a SHITI cooler?
      - We are not a cooler manufacturer. We show love to the SHITI coolers that you already own! Visit our stickers page and slap a SHITI sticker on it. After you do that, take a photo and send it to us on Instagram or Facebook.

    • How do I become a SHITI Ambassador or Promo Model?
      - You can begin by applying directly on our website on the Discover page. Once you fill out your application, our team will review it and get back to you as soon as possible.

    • How often does SHITI provide discount codes for products?
      - Discount codes are created randomly. Our team may meet up on a Sunday night, get SHITI, and come up with a discount code on hats. Just make sure you subscribe (scroll to the bottom of the page, left-hand corner) to our email list so you don't miss out on these discounts.

    • I play on a beer league softball team and we would love to be sponsored by SHITI Coolers. Do you offer this option?
      - You bet your ass we do! We love when our customers request sponsorship for teams and/or events. Contact us directly at